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Troubleshooting: A Basic Skill
Geoff Halprin
Abstract
One of the most basic skills that a system administrator must be able to call upon is that of problem diagnosis and resolution - troubleshooting. It doesn't matter what else you do; if the system is broken, your priority is to fix it.
This tutorial looks at a general process for troubleshooting, and specific techniques that will assist you get to the root problem, and identify candidate solutions with confidence.
Who should attend?
System administrators wishing to hone their ability to troubleshoot a problem under pressure, on a system they may have limited knowledge on.